Which items will not be compensated and why?

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Documents and other items listed below are not covered by any insurance (standard or additional) in the event of loss or damage to the item, as the value of these items is difficult to determine or prove. If you ship these items, we recommend that you get an insurance yourself. If you’re shipping these items, it is at your own risk:

  • antiques;
  • birth certificates;
  • car registration numbers and technical passport;
  • ceramic products;
  • commemorative coins or medals, high value collectibles, including (but not limited to) comics or books (first editions), trading cards, stamps, memorabilia;
  • data contained in memory drive / storage - memory cards, films, tapes, discs or any other goods containing data or images;
  • documents;
  • driving license;
  • electrical devices and smart devices - phones, watches, computers, tablets, screens;
  • glass;
  • hunting (animal) trophies, animal parts such as skin, bones, horns, fur, animal remains or Animal-by-Products not intended for human consumption;
  • jewelry;
  • music instruments;
  • passports;
  • personal identification documents;
  • plants;
  • porcelain;
  • precious metals, loose precious and semi-precious stones;
  • SIM cards;
  • unprotected furniture;
  • unprotected household appliances;
  • visa;
  • works of art.

Sendparcel does not provide guaranteed delivery services, so if the shipment does not reach the recipient by the desired delivery time - the losses incurred are not compensated.

Missing or damaged items shall be compensated by the carrier only upon the submission of proof of purchase containing the value of the consignment’s content. Only securely packaged items are compensated if the packaging of the parcel has been damaged externally. Tips of how to pack your parcel can always be found on Parcel packaging page.

The following items (or any item similar in description or content) can only be carried if the description is altered by the customer prior to completing their order:

Unacceptable content description Acceptable content description
Car part BMW left side-view mirror
Gift Baby playtime gym mat
eBay Mobile phone in its original packaging
Sample / Example Kitchen cupboard handle sample
Personal items 2 pairs of shoes, jumper and a coat

Please note that Sendparcel does not refuse to ship such items if they are not on the Prohibited Items List - just a more detailed description is required (what exactly is a personal item, what gift, what item from ebay.com will be sent, etc.).

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