FAQ

How much does it cost?

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Collection and delivery

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Lost and damaged parcels

Import services

Collections are operated between 8:00 and 18:00 depending on Senders location (town/city), usually in the afternoon. For more specified parcel collection times, please call our customer service.
Usually our system will allow you to choose collection date only. If your location has an option of selecting collection time, you will be able to do this while booking. 
If you want your parcel to leave the country on same day, you can drop off your parcel to the nearest Courier’s office. Please click here to find out where and until when parcels must be left. 
Couriers collect boxes, letter envelopes, padded envelope and special packages that can be provided by our partners. Please remember that all items you send must be safely and properly packaged. You may find some useful packaging tips here. 
If upon the courier’s arrival consignment is not ready, it will not be collected, so you will have to order collection for next business day and pay additional 3 EUR fee for re-arrangement of collection.
Usually couriers collect shipments till 5 or 6 p.m.  However, if it is already 5 p.m. and the courier had not yet arrived and didn’t call you to inform about being late, please contact Sendparcel.com staff by Live Support.
All services offered by Sendparcel.com guarantee that your parcel will be delivered to destination address, but do not guarantee it’s collection on the day you selected. For this reason, Sendparcel.com may only refund your payment in case of failure to collect the parcel.
Sendparcel.com is a parcel delivery broker, not a courier. Problems related to parcel collection are very rare, but if this should happen, please contact us immediately so we could re-arrange the collection with our partners.
No. Customs duties are regulated by the laws of receiver’s country. If a customs duty must be charged in accordance with receiver’s country’s laws, Customs’ officials will contact receiver directly. We do not participate in this process.
No customs duties are imposed on shipments travelling within the European Union.
Courier can collect parcel from your place or business address during business hours. If client is a large company, courier will collect the parcel at the reception.
Time period chosen for parcel collection (if available) must be at least two hours long.
This depends on your chosen courier. TNT, OMNIVA, ITELLA or GLS international couriers do not charge for delivery re-attempts, however, if you choose VENIPAK  the second and third attempts to deliver the parcel are charged with the same amount paid. If a receiver cannot be found, the costs of parcel return will have to be paid by you.
Parcel delivery from Lithuania to European countries and major word cities may take on average between 1-3 business days.

Delivery terms shown in our Parcel delivery calculator is average. If you’d like to find out an accurate delivery term for your shipment, please contact us on Live Chat.

Parcel delivery term is not guaranteed and may change for several reasons:
  • Selected delivery service (express, economy);
  • Remote location - the sender's/recipient's city or post code is in a remote area;
  • Customs formalities – the term of customs formalities procedures cannot be determined in advance; therefore, it is not included in the estimated delivery term shown in our Parcel delivery calculator;
  • Parcel packaging - improperly packaged parcels may get damaged during the trip, liquid or other substances may spill on the contents, therefore they may be stopped at terminals and repacked;
  • Pallet shipments - special transport is required for picking up and delivering a pallet;
  • Unreachable sender / recipient - courier cannot find sender/receiver at the specified address;
  • Unforeseen circumstances - force-majeure circumstances (bad weather conditions, strikes, pandemics, etc.) occurred during the collection or delivery of the consignment, the delivery time of the consignment may be longer than indicated in our Parcel delivery calculator.
You can easily calculate delivery price using our Quick quote: simply enter your parcel’s weight and measurements. Please remember, all services use the greater of actual weight and volumetric weight when quoting price.