Before sending a shipment to a non-EU country always check if any custom charges will be applied, what it depends on and how to ensure the shipments reaches its destination as soon as possible.
Custom charges and its application shall be governed by the law of the country of destination. Within European Union shipments do not have any custom charges, however if you’re shipping outside EU, custom charges may be applied depending on its value, content, weight and the laws of the country of destination. Customs staff will contact the recipient directly, Sendparcel is not involved in this process.
When you have filled in details of your parcel delivery to non-EU country in the Sendparcel’s calculator, instantly you’ll see the estimated delivery time of the shipment, not including the time shipment is held at customs. To ensure your parcel reaches its recipient as soon as possible, while placing an order you’ll be required to fill out a Customs Invoice.
You must provide informative and accurate description in your Customs Invoice including content of the consignment and the reason of exportation. If customs authorities determine the items, you’re sending differ from what you have stated in your Customs Invoice for example you declared the reason for exportation is gift, however in reality you have sold this item, additional custom charges may be applied, or the consignment may be returned to the sender.
Export declaration is not required if you’re sending only documents.
You can find out if the shipment is already cleared by Customs by simply entering your tracking number in the parcel tracker provided by Sendparcel.
The EORI (Economic Operator Registration and Identification) number is used in the European Union. It identifies individuals, at the time of customs declaration of the consignment (formalization of the consignment’s exportation reason, obtaining customers authorisation to send it, etc.).
The EORI number is required for ALL users who send their shipments outside the EU and has selected Economy service. For shipments with Express services, the EORI number is only required if the value of the shipment is high (worth more than €1,000).
To obtain EORI number (EORI number is granted for unlimited time) – contact your local customs office.
You can check if you have a valid Economic Operator Registration and Identification (EORI) number here.
Customer should send us sender's EORI number to firstname.lastname@example.org.
Regarding customs enquires, the intermediaries communicate directly with the consignee.
Custom charges are not applicable for consignments within the European Union.