Prohibited items

What items are prohibited for shipping?

The following items (or any item similar in description or content) are strictly prohibited from shipment and must not be sent through Sendparcel services.

Prohibited shipments are items, goods, materials the carriage of which (import, export, transport) is prohibited by the law (including alcohol and tobacco) of at least one of the States whose territory is being transported; as well as items of high value and items that cannot be repaired, reconstructed and / or replaced by equivalent damage; items designated as prohibited by the International Civil Aviation Organization (ICAO) regulatory enactments.

List of prohibited items:

  • aerosols;
  • all items the carriage of which is prohibited by law in the country of origin, transit or destination (e.g. ivory);
  • biological agents, substances and infectious agents;
  • counterfeit goods and currency;
  • drugs and other illicit goods;
  • dry ice;
  • engines, generators and gearboxes or other automotive parts containing fuel/oil;
  • explosives and fireworks;
  • fire extinguishers;
  • firearms, their parts and other military ammunition and imitations thereof, and toy firearms;
  • foods, supplements and other perishable goods;
  • gas tanks, compressed gas;
  • hazardous and flammable substances (according to IATA requirements);
  • human organs, embryos and remains, including ash;
  • items containing pornographic and other offensive content;
  • live animals, fish, birds, insects, their organs, embryos and carcasses;
  • magnets and other objects containing ferromagnetic materials;
  • money, cash, money equivalents, credit and prepaid cards, bank checks, stocks, bonds, bills of exchange;
  • oil;
  • prescribed and non-prescribed medication when shipped outside the European Union;
  • psychotropic drugs;
  • seat belts;
  • self-inflating life jackets;
  • single (not fitted) airbags;
  • single batteries;
  • skin, bones, horns, fur;
  • unknown;
  • unpackaged or unsafely packed items.

Furthermore, the following list of items should only be sent with the additional terms listed below. If in doubt, contact us directly by email at info@sendparcel.com, phone +370 700 35000 or through Live chat on our website.

PROHIBITED ITEMS WITH ADDITIONAL TERMS ADDITIONAL TERMS REQUIRED TO SHIP THE ITEMS
Airbags Only built-in / fitted airbags can be shipped
Alcoholic beverages Should contact each time individually
Asbestos and its products Should contact each time individually
Batteries Batteries can only be shipped embedded in an electronic device.
Small electronic devices (mobile phones, cameras, etc.) can only be shipped in their original packaging and only 2 pcs. per shipment.
Laptops can only be shipped in their original packaging and only 1 pc. per shipment.
Car batteries Should contact each time individually by providing MSDS documents 
Chemicals, solvents, paints, glue / adhesives and gels Should contact each time individually by providing MSDS documents 
Engines, generators and gearboxes or other automotive parts that contain fuel/oil Only fully cleaned parts of fuel/oil or other flammable liquids may be shipped
Excise goods and other goods requiring transport license Authorisation by exporter is required
Highly valuable, unique items (works of art, antiques, collector coins, postage stamps and stamps) Should contact each time individually by providing the declaration of the experts
Plants and seeds Should contact each time individually
Precious metals and precious stones Should contact each time individually by providing authorisation for export
Prescribed and non-prescribed medication Can only be shipped within the European Union. Prescribed medication requires prescriptions
Tobacco and its products Should contact each time individually


It is the shipper's responsibility to ensure that the items shipped comply with government regulations and laws applicable in all countries to which the shipment travels.

An order for delivery of a shipment containing the above items may be canceled without notice, detained by the Customs and destroyed, and any attempt to conceal dangerous and / or harmful materials or illegal goods may result in the client being prosecuted or imprisoned and may result in substantial fines. The Customer agrees to indemnify the courier companies and Sendparcel.com for any damage, costs and fees that they may incur as a result of the discovery of unauthorized items and the violation of laws or regulations regarding their shipment. Sendparcel and courier companies will not be responsible for or accept any claims for compensation in the event of delay, detention, loss or damage to a prohibited item. Therefore, if you are unsure if the item you are shipping is not on the list of prohibited items and you’d like to get more information, please contact Customer Support Specialists by email at info@sendparcel.com, phone +370 700 35000 or through Live chat on our website before ordering a delivery service. 

Which items will not be compensated and why?

Documents and other items listed below are not covered by any insurance (standard or additional) in the event of loss or damage to the item, as the value of these items is difficult to determine or prove. If you ship these items, we recommend that you get an insurance yourself. If you’re shipping these items, it is at your own risk:

  • birth certificates;
  • car registration numbers and technical passport;
  • data contained in memory drive / storage;
  • documents;
  • driving license;
  • passports;
  • personal identification documents;
  • SIM cards;
  • visa

Sendparcel does not provide guaranteed delivery services, so if the shipment does not reach the recipient by the desired delivery time - the losses incurred are not compensated.

Missing or damaged items shall be compensated by the carrier only upon the submission of proof of purchase containing the value of the consignment’s content. Only securely packaged items are compensated if the packaging of the parcel has been damaged externally. Tips of how to pack your parcel can always be found on Parcel packaging page.

The following items (or any item similar in description or content) can only be carried if the description is altered by the customer prior to completing their order

Unacceptable content description Acceptable content description
Car part BMW left side-view mirror
Gift Baby playtime gym mat
eBay Mobile phone in its original packaging
Sample / Example Kitchen cupboard handle sample
Personal items 2 pairs of shoes, jumper and a coat


Please note that Sendparcel does not refuse to ship such items if they are not on the Prohibited Items List - just a more detailed description is required (what exactly is a personal item, what gift, what item from ebay.com will be sent, etc.).

Last update: 16th of October 2019, 15:15

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