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While declaring consignment’s value, specify the cost of an analogous item. Never indicate zero value of the contents. You must be able to prove consignment’s value with documents of purchase if your parcel went missing or damaged in transit.
Please note that the value of personal assets is more difficult to prove, thus they are assigned to the group of No compensation items. They may be sent, but at sender’s risk and in case of loss or damage, a claim cannot be filed.
Customs invoice must contain an informative description of parcel’s contents and a reason of export. In case Customs establish that other than declared items are being sent or wrong reason of export has been specified (for example, “Gift” when in fact sold items are being sent), additional charges may be imposed, parcel may also be returned to sender or disposed by Customs.
In order to provide the best price deals and avoid inaccuracies, we do not offer service ordering by phone.
We currently accept these payment methods: Paypal, SafetyPay, WebMoney, cashU, IngBank, Dexia, also electronic banking.
Ordering delivery services from Sendparcel.com, you will need to print supplied Shipping labels and attach them to your parcel.
Please contact our staff by [email protected] or send a request directly from our site Live Support indicating required changes and we will let you know whether we can amend it or you will need to rebook the service. Please do this as soon as you notice you made a mistake. 
When ordering a service from Sendparcel.com you will be asked to fill in your and receiver’s addresses, contact numbers, as well as other required information and print supplied Shipping labels. Please attach these labels to your parcel before courier arrives. 
If you wish to order delivery service on Sendparcel.com, it is necessary to know these details. If you declare false information, your parcel will be detained and you will have to pay not only the difference in prices, but also an administrative fee.
Orders are processed only after payment has been received. Please note that created unpaid orders are also stored in section My Basket. 
To order parcel delivery service for the first time, you will need to sign up. After you have done this, you can start ordering parcel delivery services. Use our simple Quick quote to get our best price offers for deliveries to any country of the world.
 
To cancel an order, please contact our staff by email [email protected] or by Live Support or send a request directly from our site. In case of order cancellation, payment for delivery service will be returned to customer’s Pre-pay account or to bank account from which it was made. If Order is cancelled upon a request of a Customer, a 1 EUR + VAT cancellation fee may be charged.
Please describe the contents of your shipment as accurate as possible. Do not declare it as a “Gift” because the shipment may be detained by Customs in order to determine its contents. Seeking to avoid this, a more accurate description of each item sent should be provided along with its value and quantity, if there is more than one of them.

Prohibited shipments are items, goods, materials the carriage of which (import, export, transport) is prohibited by the law (including alcohol and tobacco) of at least one of the States whose territory is being transported; as well as items of high value and items that cannot be repaired, reconstructed and / or replaced by equivalent damage; items designated as prohibited by the International Civil Aviation Organization (ICAO) regulatory enactments.

Important: If you are shipping items mentioned in the list of prohibited items, you take full responsibility of paying a fine of 120 EUR.

List of prohibited items:

  • aerosols;
  • activated and non-activated bank cards
  • all items the carriage of which is prohibited by law in the country of origin, transit or destination (e.g. ivory);
  • antiques and works of art;
  • counterfeit goods infringing intellectual property rights (IPR);
  • banderols / tax stickers;
  • biological agents, substances and infectious agents;
  • commemorative coins or medals, high value collectibles, including (but not limited to) comics or books (first editions), trading cards, stamps, memorabilia;
  • counterfeit currency;
  • drugs and other illicit goods (including medicinal cannabis, mushrooms);
  • dry ice;
  • engines, generators and gearboxes or other automotive parts containing fuel/oil;
  • explosives and fireworks;
  • fire extinguishers;
  • firearms, their parts and other military ammunition and imitations thereof, as well as toy firearms and TASER devices;
  • all food products (including dried mushrooms);
  • other perishable goods;
  • gas tanks, compressed gas;
  • glass and glass products;
  • hazardous waste, including used hypodermic needles, syringes and other medical, organic and industrial waste;
  • hazardous and flammable substances (according to IATA requirements);
  • human organs, embryos and remains, including ash;
  • hunting (animal) trophies, animal parts such as skin, bones, horns, fur, animal remains or Animal-by-Products not intended for human consumption;
  • items containing pornographic and other offensive content;
  • jewellery and watches (except bijouterie);
  • live animals (including mammals, reptiles, fish, birds, amphibians, insects, invertebrates, their organs, embryos and carcasses);
  • magnets and other objects containing ferromagnetic materials;
  • money (cash, bank and currency notes, coins) money equivalents, credit and prepaid cards, bank checks, blank checks, stocks, bonds, bills of exchange, gift cards, event tickets, lottery tickets, activated SIM cards for mobile telephones;
  • oil;
  • precious metals, loose precious and semi-precious stones;
  • prescribed and non-prescribed medication when shipped outside the European Union (if shipped within the European Union - contact separately);
  • empty medication packages, labels and package (information) leaflets;
  • psychotropic drugs;
  • seat belts;
  • self-inflating life jackets;
  • single (not fitted) airbags;
  • single batteries;
  • tobacco, its products, nicotine pouches, electronic cigarettes (including disposable) and tobacco heating systems;
  • undeclared, excise duty shipments or goods that require regulatory approval and customs clearance;
  • unknown;
  • unpackaged or unsafely packed items;
  • wet ice (frozen water) and other items that are wet, dripping, or emitting any smell.

Furthermore, the following list of items should only be sent with the additional terms listed below. If in doubt, contact us directly by email at [email protected], phone +370 700 35000 or through Live chat on our website.

PROHIBITED ITEMS WITH ADDITIONAL TERMS ADDITIONAL TERMS REQUIRED TO SHIP THE ITEMS
Airbags Only build-in / fitted airbags can be shipped with all carriers, except LP EXPRESS
Alcoholic beverages Should contact each time individually
Asbestos and its products Should contact each time individually
Batteries Batteries can only be shipped embedded in an electronic device.
Small electronic devices (mobile phones, cameras, etc.) can only be shipped in their original packaging and only 2 pcs. per shipment.
Laptops can only be shipped in their original packaging and only 1 pc. per shipment.
When shipping lithium batteries you must indicated this clearly in the description of the parcel's content.
However there are exceptions, when shipping to certain countries. Should contact each time individually.
It is forbidden to shipping batteries and devices with batteries through the LP EXPRESS carrier.
Car batteries Should contact each time individually by providing MSDS documents 
Chemicals, solvents, paints, glue / adhesives, ink and gels Should contact each time individually by providing MSDS documents 
Electric scooters Prohibited to ship with TNT carrier. Should contact each time individually, if shipping these type of products with other carriers
Engines, generators and gearboxes or other automotive parts that contain fuel/oil Only fully cleaned parts of fuel/oil or other flammable liquids may be shipped
Excise goods and other goods requiring transport license Authorisation by exporter is required
Highly valuable, unique items (postage stamps and stamps) Should contact each time individually by providing the declaration of the experts
Industrial hemp and its products Prohibited to ship with DHL and TNT carriers. Should contact each time individually, if shipping these type of products with other carriers
Medical masks Should contact each time individually
Passports Prohibited to ship only with TNT carrier
Plants and seeds Should contact each time individually
Prescribed and non-prescribed medication Should contact each time individually if shipped within the European Union. 
Supplements Should contact each time individually


We'd like to draw your attention to the fact that when sending shipments to / from European Union, it is necessary to check with the local customs office about the restrictions taking place in a country you're shipping to.

It is the shipper's responsibility to ensure that the items shipped comply with government regulations and laws applicable in all countries to which the shipment travels.

An order for delivery of a shipment containing the above items may be canceled without notice, detained by the Customs and destroyed, and any attempt to conceal dangerous and / or harmful materials or illegal goods may result in the client being prosecuted or imprisoned and may result in substantial fines. The Customer agrees to indemnify the courier companies and Sendparcel.com for any damage, costs and fees that they may incur as a result of the discovery of unauthorized items and the violation of laws or regulations regarding their shipment. Sendparcel and courier companies will not be responsible for or accept any claims for compensation in the event of delay, detention, loss or damage to a prohibited item. Therefore, if you are unsure if the item you are shipping is not on the list of prohibited items and you’d like to get more information, please contact Customer Support Specialists by email at [email protected], phone +370 700 35000 or through Live chat on our website before ordering a delivery service. 

All Sendparcel.com services (except Deutsche Post, USPS, Lithuanian Post) involves Standard insurance that enables getting the maximum compensation of 100 EUR per Consignment (not every separate package of it) in case it is lost or damaged during the transportation unless the Additional insurance of the Consignment was bought at the moment of ordering. Standard and Additional shipment insurance does not apply to Deutsche Post, USPS and Lithuanian Post services. In case of package damage/loss, Deutsche Post services with tracking are eligible for compensation of up to 40 EUR (Deutsche Post services without tracking are not eligible for compensation) according to postal regulations. In case of shipment damage/loss, the maximum possible compensation for USPS services is up to 90 EUR. In case of damage/loss of the parcel, compensation of up to 40 EUR is available for signed services of the Lithuanian Post. No compensation is available for Lithuanian Post services with tracking.

Remember, insurance (both standard and additional) is not valid when you send Prohibited and/or No compensation items.

The first step to link your eBay account with Sendpacel is logging in to our website. Then, under the section ‘’Online stores’’ select ‘’Link’’. You’ll be directed to eBay website – enter your login details. Once logged in, click on the button ‘’Agree’’ to give permission for Sendparcel to access necessary information. If your accounts are successfully linked, you’ll be directed back to our website. 

If you wish to see a video how to link your eBay account, you can find it here: 
 

The first step to link your Amazon account with Sendpacel is logging in to our website. Under the section ‘’Online stores’’ select ‘’Link’’. Then, select the correct Marketplace from the choices provided and click on the ‘’Authorise a developer’’ button. 
You’ll be directed to Amazon website – enter your login details. Once logged in, click on the button ‘’Next’’ and give permission to Sendparcel by ticking the box and clicking on the ‘’Next’’ button again. Furthermore, copy Seller ID and MWS Auth token, paste it to Sendparcel’s website in the fields provided and click on the button ‘’Link’’.

If you wish to see a video how to link your Amazon account, you can find it here:

Once accounts are successfully linked, firstly you need to set a permanent sender’s address. This can be done under the section ‘’Orders’’, by clicking on the button ‘’Next’’, which can be found at the top. Then, click on the button ‘’Add address’’, enter correct sender’s address and save it. On top of this, permanent collection and packaging types as well as necessary information for customs can be set. 

Video of online store settings can be found here:

Information about sold online store items can be found under the section ‘’Orders’’. Next to every order, you’ll see package choosing and empty fields, where you’ll have to enter item’s weight, length, width and height. Once you have done this, click on the button ‘’Next’’, select desired courier service and click ‘’Choose’’. If you wish to add an additional insurance, enter the amount required and click on the button ‘’Choose’’. Then, you’ll be able to see all the details you have entered for every online store order (packaging and couriers pickup date). If the information is correct – click on the button ‘’Add to basket’’.

If you are sending outside EU, you’ll have to enter necessary information for customs (reason of export, sender’s VAT status as well as parcel content’s description). If details are entered correctly, click on the button ‘’Add to basket’’. 

Video of online store orders can be found here:

From the 24th of December 2020 Trade and Cooperation Agreement between United Kingdom and European Union has been announced. This means that from now on all consignments will require to go through customs formalities and complete a “Customs invoice” section when placing an order. Detailed information about the parcel shipping to/from United Kingdom can be found here.