1. General Provisions
1.1. These Regulations establish the terms and conditions of refunds of payments made to when placing an order on the website of (the Site). 
1.2. Customers must familiarize themselves with these Regulations prior to placing an Order for Parcel delivery.
1.3. While placing an Order, Customer confirms that he/she has familiarized himself/herself with these Regulations and unconditionally agrees with all the provisions.
2. Conditions for payment refund
2.1. Refunds may be processed in cases as follows: 
2.1.1. In the event of failure to send a parcel, having submitted the request within 14 calendar days as of making payment for the order;
2.1.2. In the event delivery exceeds the term specified if an order has been placed for a guaranteed delivery service, having submitted the request within 14 calendar days as of making payment for the order. Before contacting regarding payment refund Customer must double check description of the ordered service whether it is guaranteed or not.
2.2. In the event of indirect loss payments are not a subject to refund.
2.3. If during order placement inaccurate, higher parcel weight and/or measurement data was provided, price difference will not be refunded.
3. Submission of refund request
3.1. Refund request can be submitted online directly on Sendparcel’s website (application can be found here) or it can be submitted in the following ways:
3.1.1. by registered mail Veiveriu Str. 142, 46353 Kaunas, Lithuania or J.Ralio Str. 6, 08356, Vilnius;
3.1.2. by e-mail
4. Refund of payment
4.1. If a request to refund payment meets requirements, payment will be refunded to Client’s Pre-pay account on website or in the same manner in which it was received. Money can only be refunded to the person/company that has placed the order.  
4.2. When Order is cancelled upon a request of a Customer, a 5 EUR + VAT cancellation fee may be charged.
4.3. Payments are usually refunded within 7-10 business days as a confirmation is required that the shipment was not picked up.
5. Other provisions
5.1. All disputes will be solved by negotiation. In the event of failure to reach an agreement, disputes will be resolved in accordance with the procedure set forth by the laws of the Republic of Lithuania. If case needs to be submitted to court, it would be heard in the District Court of Kaunas City. 

Last update: 5th of October 2022, 11:11

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