FAQ

Yes.

Sendparcel.com only accepts properly prepared and packed parcels. Contents of the parcel must be cushioned using bubble wrap, foam peanuts, air pillows, corrugated inserts, crumpled paper or foam wrap and boxed. If your item is not correctly packaged, courier may refuse to accept it. If the items are not sufficiently protected, you may lose the right to fill in a claim form and get compensation in case of damage.

Below you will find the Do's and Don'ts of parcel packaging:
 

The DO's
o Choose the size of the package according to its content. Under-filled boxes are likely to collapse; overloaded ones may burst.
o Use durable and double-walled boxes. Items will get stacked in transit, therefore your packaging may need to support the weight of other packages.
o Use high quality materials. Consider strength, cushioning, and durability when selecting your wrapping supplies.
o Choose boxes made of corrugated cardboard, with good quality outer liners. Use heavy-duty double-layered board for fragile items.
o Use cushioning materials, especially to stop your items from moving. Cushioning your shipment on all sides helps to make sure it arrives in good shape. Put fragile goods in the centre of a package.  The contents should never come into contact with the outer packaging.
o Use strapping or strong tape to seal and secure your box.
o Seal greasy or strong-smelling substances with adhesive tape, then wrap in grease resistant paper or put it into plastic bag. Remember that bad packaging may cause damage to surrounding items.
o Place powders and fine grains in strong plastic bags, securely sealed and then packed in a rigid fiberboard box.
o Use "arrow-up" label for non-solid materials.
o Repack your gifts. Many goods sold in attractive packaging are not suitable for shipping.
o Use triangular tubes not round tube-type cylinders to pack rolled plans, maps and blueprints.
o Protect your data discs, audio and video-tapes with soft cushioning material around each item.
o Complete the address clearly and completely, using uppercase letters when handwriting labels to improve readability for courier personnel.
o When shipping items with sharp edges and points, ensure these are adequately protected. Heavy cardboard is suitable for this. Fix the protective material securely so it cannot be accidentally removed in transit.
o Use cardboard dividers when sending flat, fragile material e.g. vinyl records.
o When re-using a box, remove all labels and stickers. Ensure that the box is in good shape and not worn out.
o Put an extra address label inside the package in case the one you attached on top of the box comes off.
o Use stretch film to prevent your parcel from getting wet.
o If you are sending important documents, place it in a sleeve or folder to prevent it from any liquid damage.
o Place heavy boxes on the pallet and stack it tightly together to ensure it is not hanging outside the pallet edges. Strap the shipment with the bands and strengthen it using stretch foil.

The DONT's
o Do not use bags made of fabric or cloth.
o Do not over seal your package. All shipments can be opened by customs authorities for inspection.
o Do not use cellophane tape or rope to seal your shipment.
o Do not consider "Fragile" and "Handle with care" labels as a substitute for careful packaging. They are only appropriate for information purposes.
o Do not include any information indicating high value of contents on the address label or outer package.
o Do not exceed the weight specification of the shipment container.
o Do not use damaged containers.
o Do not attach multiple parcels together.  All consignments will have each individual box or parcel declared on the Booking in order that the correct price and service can be provided to the customer. Under no circumstances should multiple boxes be attached together and sent as one parcel.

Documents and other items listed below are not covered by any insurance (standard or additional) in the event of loss or damage to the item, as the value of these items is difficult to determine or prove. If you ship these items, we recommend that you get an insurance yourself. If you’re shipping these items, it is at your own risk:

• antiques;
• birth certificates;
• car registration numbers and technical passport;
• ceramic products;
• commemorative coins or medals, high value collectibles, including (but not limited to) comics or books (first editions), trading cards, stamps, memorabilia;
• data contained in memory drive / storage - memory cards, films, tapes, discs or any other goods containing data or images;
• documents;
• driving license;
• electrical devices and smart devices - phones, watches, computers, tablets, screens;
• glass;
• hunting (animal) trophies, animal parts such as skin, bones, horns, fur, animal remains or Animal-by-Products not intended for human consumption;
• jewelry;
• music instruments;
• passports;
• personal identification documents;
• plants;
• porcelain;
• precious metals, loose precious and semi-precious stones;
• SIM cards;
• unprotected furniture;
• unprotected household appliances;
• visa;
• works of art.

Sendparcel does not provide guaranteed delivery services, so if the shipment does not reach the recipient by the desired delivery time - the losses incurred are not compensated.

Missing or damaged items shall be compensated by the carrier only upon the submission of proof of purchase containing the value of the consignment’s content. Only securely packaged items are compensated if the packaging of the parcel has been damaged externally. Tips of how to pack your parcel can always be found on Parcel packaging page.

The following items (or any item similar in description or content) can only be carried if the description is altered by the customer prior to completing their order:

Please note that Sendparcel does not refuse to ship such items if they are not on the Prohibited Items List - just a more detailed description is required (what exactly is a personal item, what gift, what item from ebay.com will be sent, etc.).

It is very important that you pack your item securely and sufficiently to prevent it from getting damaged on its travels. If this should happen, you would not be able to apply for compensation. Please read the following carefully. Once you have packed your parcel, you can weight and measure it and order delivery. 

The DO's

The DONT's