Additional courier fees

The main goal of Sendparcel is to offer the best shipping offers and ensure a smooth delivery service process. For this reason, we always emphasize the importance of providing accurate shipment dimensions and weight when placing an order, properly packing the shipment, and carefully filling out the order form.

Just a few steps and you will be assured that your shipment will reach the recipient anywhere in the world quickly and smoothly.

We offer a wide selection of international couriers, so in the table below we provide detailed information about the surcharges which can be applied to your shipment by the courier, only if the shipment information you have provided when placing an order is inaccurate.

How to ensure that the initial price of the service will not change?
Here are few very important tips which can help you avoid surcharges for your shipment:
- Properly pack the shipment.
- Check the maximum dimensions of the shipment.
- If you are shipping outside the EU, do not forget to evaluate the customs formalities.

In the rare event when the courier applies additional charges to your shipment, we try to inform our customers as soon as possible. However, we only receive this information after the courier has submitted periodic invoices. Only then does such a message reach customers' email inbox. To avoid situations like this, ensure to carefully and accurately fill out the shipping documents.

Explanation Charge excl. VAT
Overweight / oversize package The surcharge applies to consignments with a package weight (actual or volumetric) of more than 70 kg or at least one side of the package longer than 120 cm. This charge applies to each overweight / oversize package in the consignment.

85 EUR*

Remote area The surcharge is automatically applied when placing an order to consignments with a pick-up or delivery address in a distant / difficult to serve area. The system identifies the remote location by the post code provided.  0.45 EUR/kg with min of 20 EUR*
Non-stackable pallet The surcharge applies to every pallet within a shipment that cannot be stacked, either on request by the shipper, or because of its shape, content, or packaging material. If the packaging has a sign such “do not stack”, the surcharge maybe be applied to the shipment as well. 175 EUR*
Address / contact correction The surcharge is applied if at the time of delivery it was not possible to find the address specified by the consignee, to call or if delivery of the shipment is required to an address other than that specified at the time of placing the order. 10 EUR
Data entry The surcharge is applied if the shipment was handed over to the courier earlier than the actual courier’s arrival selected when placing an order or the shipment is handed over to the courier without the shipment documents provided by Sendparcel. 5 EUR
Lithium battery shipping The surcharge applies to the following types of batteries: Lithium Ion PI966, Lithium Metal PI969. 5 Eur
Dangerous Goods (DG) shipping The surcharge is applied if goods shipped in the parcel belong to the DG. 5 Eur - small quantities (up to 1 kg)
20 Eur - limited quantities (1-30 kg)
Export declaration for Economy services The surcharge is automatically applied when placing an order for Economy shipments outside European Union. Shipments to the UK are not subject to this charge.

10 EUR + 3 EUR for each product group

Export declaration for Express services The surcharge is automatically applied when placing an order for Express shipments with the value of 1000 Euro or higher destined outside European Union. 10 EUR + 5 EUR for each additional product group, if the shipment consists of more than 5 product groups
Temporary Import / Export The surcharge is applied if goods in the parcel are sent for repair / warranty purposes from / to non-EU countries. 40 Eur

 

   Explanation Charge excl. VAT
Exceeds package dimensions The surcharge applies to consignments with a package weight of 30 kg or more and exceeding the following dimensions:
Express service - 120 (length) x 120 (width) x 150 (height) cm
Economy service - 240 (length) x 120 (width) x 180 (height) cm
55 EUR*
Remote area The surcharge is automatically applied when placing an order to consignments with a pick-up or delivery address in a distant / difficult to serve area. The system identifies the remote location by the post code provided.   0.42 EUR/kg with min of 22 EUR or max 122 EUR*
Non-stackable pallet The surcharge applies to every pallet within a shipment that cannot be stacked, either on request by the shipper, or because of its shape, content, or packaging material. If the packaging has a sign such “do not stack”, the surcharge maybe be applied to the shipment as well. 150 EUR*
Address / contact correction The surcharge is applied if at the time of delivery it was not possible to find the address specified by the consignee, to call or if delivery of the shipment is required to an address other than that specified at the time of placing the order. 6 EUR*
Export declaration for Economy services The surcharge is automatically applied when placing an order for Economy shipments outside European Union. Shipments to the UK are not subject to this charge.

17.38 EUR + 5 EUR for each product group

Temporary Import / Export The surcharge is applied if goods in the parcel are sent for repair / warranty purposes from / to non-EU countries. 57.92 Eur

 

Explanation Charge excl. VAT
Excess package weight The surcharge applies if the weight of the consignment exceeds 30 kg. Also, this type of shipment is returned to the sender. 100% refund price based on current shipping rates

 

Explanation Charge excl. VAT
Excess package weight The surcharge applies if the weight of the consignment exceeds 30 kg. Also, this type of shipment is returned to the sender. 100% refund price based on current shipping rates

 

Explanation Charge excl. VAT
Remote area The surcharge is automatically applied when placing an order to consignments with a pick-up or delivery address in a distant / difficult to serve area. The system identifies the remote location by the post code provided. 20.27 EUR*

 

Explanation Charge excl. VAT
Address / contact correction The surcharge is applied if at the time of delivery it was not possible to find the address specified by the consignee, to call or if delivery of the shipment is required to an address other than that specified at the time of placing the order. 1.10 EUR
Loading works The surcharge applies if the weight of the consignment exceeds 30 kg. 0.14 EUR/kg

 

Explanation Charge excl. VAT
Redirection The surcharge applies when the shipment is forwarded to an address other than the one specified at the time of placing the order. The charge is the same as shipping price, for example: shipping price is 5 EUR, the additional fee will also be 5 EUR
Reattempt delivery Failure to contact and / or locate the address provided by the consignee a second and third time will result in a charge for each reattempt delivery. The charge is the same as shipping price, for example: shipping price is 5 EUR, the additional fee will also be 5 EUR
Exceeds package dimensions

The surcharge applies when the consignment exceeds the standard package dimensions:
The standard dimensions of the box are 120 x 80 x 120 cm
The standard dimensions of the pallet are 120 x 80 x 170 cm

The charge is the same as shipping price, for example: shipping price is 5 EUR, the additional fee will also be 5 EUR
Courier call The surcharge is applied when calling a courier to the specified address at the time of placing the order. 1 EUR / 2 EUR



* The amount of charge provided does not include the fuel tax.
The fuel tax is constantly changing and may decrease or disappear depending on changes in global fuel prices.

If you have any questions or concerns about additional courier fees, feel free to contact Sendparcel customer service consultants via Live Chat or by email at info@sendparcel.com.

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