What is the maximum compensation for a lost/damaged parcel?

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The maximum compensation amount in case of parcel damage or loss depends on insurance that you select at the time of booking.

All Sendparcel.com parcels (except DHL Global Mail) have a standard insurance of €100 per shipment included. If your item is valuable/expensive, we recommend ordering additional insurance. When submitting a claim, you will need to provide proof of purchase documents proving the value of the shipment. If you submit only the sales documents of the shipment (invoice), "Sendparcel" can compensate up to 70% the sale price or market value of the damaged or lost shipment, but not more than EUR 499.

Standard and additional shipment insurance does not apply to DHL Global Mail services, therefore in case of damage / loss of the shipment, compensation is possible up to 40 Eur according to the postal regulations.

Ensure your items are not listed as Prohibited or No compensation. Otherwise, standard, and additional insurance will not be valid. You’re shipping these items your own risk.

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