How do I file a claim?

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Lost and damaged parcels
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Please log in to your „Sendparcel“ account, open a claim form and attach following required documents:

  • a photo of package and a description of it,
  • a photo of parcel’s contents,
  • a document on parcel damage, filled together with the driver (or its copy),
  • a proof of purchase (an invoice or a receipt) indicating the value of parcel’s contents,
  • an official Repair center’s report, indicating the cost of item repair or that item is damaged beyond repair (in case of parcel damage).
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