Are there any exceptions when I cannot file a claim?

1
What would you like to talk to us about?
How much does it cost?
Online booking
Collection and delivery
Labels
Other questions
Lost and damaged parcels
Import services
2
Yes, there are some exceptions. For example, you will not be able to apply for compensation if you've sent No compensation or Prohibited items, or if you did not pack your parcel properly and this resulted in damaging of your shipment. For a full list of Prohibited and No compensation items, please visit our FAQ section.
Need to send a parcel? Find out the price of your shipment
swed icon seb icon luminor icon revolut icon paypal icon apple pay icon google pay icon mastercard  icon visa  icon

Delivery regions

Parcel delivery

Tools

Help

About us

SP
Close