Does the sender have to use Shipping labels?

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Yes, please inform your sender abroad to print and use supplied Shipping labels as well as customs invoice (if it’s supplied along with the Shipping labels). All documents along with other important information and instructions are sent to sender’s e-mail that you specify when booking online, thus make sure you provide a correct one.
Not using of supplied Shipping labels or using of handwritten documents issued by the driver may result in additional fees being applied to you and losing the ability of tracking of your shipment online.
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