FAQ

Couriers can collect properly prepared boxes, letter envelopes, padded envelopes with bubble wrap inside, as well as special partner packaging. It is important that the shipment is fully prepared and properly packed before the courier arrives. If the shipment is not ready, the courier will not collect it, and a repeated collection will need to be ordered for the next business day. In such a case, an additional fee may be charged for the repeated courier call-out.

More information about proper packaging and possible additional charges can be found on the relevant FAQ pages. 

Prohibited shipments are items, goods, materials the carriage of which (import, export, transport) is prohibited by the law (including alcohol and tobacco) of at least one of the States whose territory is being transported; as well as items of high value and items that cannot be repaired, reconstructed and / or replaced by equivalent damage; items designated as prohibited by the International Civil Aviation Organization (ICAO) regulatory enactments.

Important: If you are shipping items mentioned in the list of prohibited items, you take full responsibility of paying a fine of 120 EUR.

List of prohibited items:

• aerosols;
• activated and non-activated bank cards
• all items the carriage of which is prohibited by law in the country of origin, transit or destination (e.g. ivory);
• antiques and works of art;
• counterfeit goods infringing intellectual property rights (IPR);
• banderols / tax stickers;
• biological agents, substances and infectious agents;
• commemorative coins or medals, high value collectibles, including (but not limited to) comics or books (first editions), trading cards, stamps, memorabilia;
• counterfeit currency;
• drugs and other illicit goods (including medicinal cannabis, mushrooms);
• dry ice;
• engines, generators and gearboxes or other automotive parts containing fuel/oil;
• explosives and fireworks;
• fire extinguishers;
• firearms, their parts and other military ammunition and imitations thereof, as well as toy firearms and TASER devices;
• all food products (including dried mushrooms);
• other perishable goods;
• gas tanks, compressed gas;
• glass and glass products;
• hazardous waste, including used hypodermic needles, syringes and other medical, organic and industrial waste;
• hazardous and flammable substances (according to IATA requirements);
• human organs, embryos and remains, including ash;
• hunting (animal) trophies, animal parts such as skin, bones, horns, fur, animal remains or Animal-by-Products not intended for human consumption;
• items containing pornographic and other offensive content;
• jewellery and watches (except bijouterie);
• live animals (including mammals, reptiles, fish, birds, amphibians, insects, invertebrates, their organs, embryos and carcasses);
• magnets and other objects containing ferromagnetic materials;
• money (cash, bank and currency notes, coins) money equivalents, credit and prepaid cards, bank checks, blank checks, stocks, bonds, bills of exchange, gift cards, event tickets, lottery tickets, activated SIM cards for mobile telephones;
• oil;
• precious metals, loose precious and semi-precious stones;
• prescribed and non-prescribed medication when shipped outside the European Union (if shipped within the European Union - contact separately);
• empty medication packages, labels and package (information) leaflets;
• psychotropic drugs;
• seat belts;
• self-inflating life jackets;
• single (not fitted) airbags;
• single batteries;
• tobacco, its products, nicotine pouches, electronic cigarettes (including disposable) and tobacco heating systems;
• undeclared, excise duty shipments or goods that require regulatory approval and customs clearance;
• unknown;
• unpackaged or unsafely packed items;
• wet ice (frozen water) and other items that are wet, dripping, or emitting any smell.

Furthermore, the following list of items should only be sent with the additional terms listed below. If in doubt, contact us directly by email at [email protected], phone +370 700 35000 or through Live chat on our website.

We'd like to draw your attention to the fact that when sending shipments to / from European Union, it is necessary to check with the local customs office about the restrictions taking place in a country you're shipping to.

It is the shipper's responsibility to ensure that the items shipped comply with government regulations and laws applicable in all countries to which the shipment travels.

An order for delivery of a shipment containing the above items may be canceled without notice, detained by the Customs and destroyed, and any attempt to conceal dangerous and / or harmful materials or illegal goods may result in the client being prosecuted or imprisoned and may result in substantial fines. The Customer agrees to indemnify the courier companies and Sendparcel.com for any damage, costs and fees that they may incur as a result of the discovery of unauthorized items and the violation of laws or regulations regarding their shipment. Sendparcel and courier companies will not be responsible for or accept any claims for compensation in the event of delay, detention, loss or damage to a prohibited item. Therefore, if you are unsure if the item you are shipping is not on the list of prohibited items and you’d like to get more information, please contact Customer Support Specialists by email at [email protected], phone +370 700 35000 or through Live chat on our website before ordering a delivery service.