FAQ

Shipment delivery services cannot be ordered by phone, because the order must be submitted through your Sendparcel account. 

To place an order, you need to register, log in to your account, enter the shipment details, and complete the payment. For this reason, we cannot place an order by phone on behalf of the customer. 

If you have any questions while filling in the order, you can always contact our team - we will help and advise you. 

If you notice a mistake after submitting your order, contact us as soon as possible via Live Help, the inquiry form on the website, or by email at [email protected]. 

After receiving your request, we will assess whether the order can still be corrected. If it is no longer possible to make changes, we will inform you whether you will need to place the order again. 

To order a shipment delivery service, you first need to register in the Sendparcel system and log in to your account. After logging in, enter the shipment details in the price calculator, choose the service that suits you best, and place the order. If you are ordering for the first time, after registration you will receive an account confirmation email at the email address you provided. Once you activate your account, you will be able to use the system and place orders. 

You can find more detailed information about the full shipment ordering process in the FAQ section "How do I send a parcel?" 

If you want to cancel your order, contact us by email at [email protected] or via Live Help. 

After the order is cancelled, the amount paid for the service is refunded to the credit of your Sendparcel account. However, in certain cases, if the shipment was not sent due to the ordering party's mistake, an order cancellation fee may apply. 

Yes, Sendparcel has a loyalty discount system. 

As soon as you register, you become a SKILLEDSHIPPER and can use good shipping rates. If within 1 calendar month you send 20 or more shipments, or place orders worth EUR 400 or more, you are assigned the ADVANCEDSHIPPER level, and a 5% discount is applied to all your orders for the next 3 months. 

If within 1 calendar month you send 40 or more shipments, or place orders worth EUR 1,100 or more, you are assigned the MASTERSHIPPER level, and an 8% discount is applied to all your orders for the next 3 months. 

At the end of the month, your loyalty level is recalculated based on your achieved results. If you again meet the discount criteria, the discount validity is extended for another 3 months. Discounts are not cumulative - the level you are entitled to at that time is applied. 

After the discount validity period ends, you are assigned a category based on the number of shipments sent or the value of services ordered at that time. If these indicators change, your loyalty category changes as well.