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2020-03-15

Important information regarding parcel shipping during quarantine in Lithuania

Last update: 27th of August 2020, 09:48

Due to the current situation in the world Sendparcel recommends placing orders at home and calling a courier.

Orders at our Sendparcel office in Veiverių g. 142, Kaunas, Lithuania are accepted.

Delays for parcel deliveries are still expected and some exceptions apply:

IMPORTANT:
o Consignments containing medical protective equipment, such as medical (certified) masks, must be authorised for export outside European Union. Authorisation is granted by State authorities.

o Consignments containing facial masks made of woven fabrics do not require an export authorisation. However, when exporting these goods, the Customs Department requests that a copy of the MSSL (Ministry of Social Security and Labour) letter should be attached to the export declaration.

GLS / Itella When shipping parcels abroad, first make sure that the recipient will have an opportunity to receive the parcel. Undelivered shipments will be returned to the sender, due to the current situation shipments cannot be stored in the terminals.
  Contactless delivery of parcels takes place in France.
   
Venipak Only contactless delivery is available. All parcels are delivered within 2 meters of the consignee without direct contact with the Consignee.
  Recipient’s signature on a courier scanner is being changed to one of the following methods:
1. The consignee is requested to sign (name, surname, signature) on the VENIPAK sticker on the consignment. The courier will take a photo of the parcel sticker with the signature (Recommended method);
2. If the Recipient refuses to sign on the sticker, the courier shall, with his scanner, take a picture of the consignment with the Recipient without Recipient's face in a photo.
   
LP Express In order to maintain a safe distance, LP EXPRESS couriers deliver items to the recipient only oudoors. Upon courier’s arrival, ensure you do go outside to pick the parcel.
  You no longer need to sign when you pick up the shipment. Instead, the LP Express courier asks to show the identity document from which the last 5 digits are taken at a safe distance. To speed up the process, please prepare the identity document in advance.
  IMPORTANT: Due to the current situation, both in Lithuania and in the world, there is a very large flow of parcels and transportation challenges faced. Due to this reason, the terms for both PARCEL PICK UP and PARCEL DELIVERIES are delayed up to 5 W.D in Lithuania, and PARCEL DELIVERIES abroad may be delayed longer (up to 10 additional weeks depending on the country parcel is being shipped).
   
SP Premium Due to new COVID-19 cases in China, parcel pick-ups can take up to 3-5 w.d.
  Shipping information is constantly updated and we highly recommend that you follow the most up to date information directly on courier website, which you can find here.
 

Given the significant impacts of COVID-19 on the global aviation industry, the courier company is temporarily adjusting Express services rates and introduces a temporary Emergency Situation Surcharge (ESS) from the 24th of April 2020. Sendparcel.com, as courier brokers, must also follow this path. You'll see the final price in the price calculator - EES is included. We will notify you separately of the termination of this surcharge.

   
DPD

Contactless delivery process for private individuals has been updated. From now on the recipient's signature on the courier scanner is replaced by a PIN code. The PIN code is sent via SMS.

  When sending shipments abroad, first make sure that the recipient of the shipment will have the opportunity to accept the shipment, as if the shipment fails to be delivered, it will be returned to the sender immediately.
  DPD Pickup parcel lockers stored terms has been extened to 7 days.
   
Omniva If there is a large queue at one parcel locker, it can be redirected to the nearest free parcel locker.
   
TNT and Siųsk pigiau Maximum real or volumetric weight of shipments allowed to send from China per client is 100 kg per one business day. Due to the high volume of shipments, delivery from China may be delayed.
  The courier company temporarily adjusts the rates for shipping services and introduces a temporary surcharge. Sendparcel.com, as courier brokers, must also follow this path. You will see the final price in the price calculator - an additional fee is included. We will notify you separately of the termination of this surcharge.
  Shipping information is constantly updated and we highly recommend that you follow the most up to date information directly on courier website, which you can find here.
   
SP Superior The courier company temporarily adjusts the rates for shipping services and introduces a temporary surcharge. Sendparcel.com, as courier brokers, must also follow this path. You will see the final price in the price calculator - an additional fee is included. We will notify you separately of the termination of this surcharge.
  Shipping information is constantly updated and we highly recommend that you follow the most up to date information directly on courier website, which you can find here.


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