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2021-02-05

Important information regarding parcel shipping due to Covid-19

Last update: 2nd of April 2021, 08:55

Despite the fact that quarantine conditions are being loosened in Lithuania, we still recommend placing orders at home, calling a courier or safely delivering parcels to the chosen parcel locker.

Orders can also be placed at our offices in Kaunas (Veiverių g. 142) and Vilnius (J. Ralio g. 6), Lithuania, however, you must follow all safety requirements: wear a mask, disinfect your hands upon arrival at the office and keep a safe distance.

Due to the high number of shipments, delays are possible and some exceptions apply:

GLS / Itella When shipping parcels abroad, first make sure that the recipient will have an opportunity to receive the parcel. Undelivered shipments will be returned to the sender, due to the current situation shipments cannot be stored in the terminals.
  Contactless delivery of parcels takes place.
   
Venipak Only contactless delivery is available. All parcels are delivered within 2 meters of the consignee without direct contact with the Consignee.
 

Contactless delivery of parcels to private individuals will be carried out using PIN codes, which will ensure that the parcel will be delivered to the correct recipient while maintaining a safe distance.

How will this work?
1. On the day of delivery, an SMS message with a PIN code will be sent to the recipient's mobile phone number.
2. At the time of delivery, the recipient will have to dictate the received PIN code to the courier, who will check whether the PIN code is correct by entering it into the scanner.

 

Due to the large flow of parcels, from now on Venipak parcels will also be delivered to LP EXPRESS parcel lockers.

   
LP Express

Contactless delivery of parcels takes place. The shipment delivery procedure will be performed at a safe distance.

 

There are three courier delivery options:
• delivery of the consignment to the consignee's address up to the threshold in a safe distance;
• directing the parcel to the LP EXPRESS parcel self-service terminal;
• parcel forwarding to the post office.
Courier contacts the recipient directly by phone to arrange delivery details.

  Undelivered shipments will be stored in the logistics center for less than 7 days. Also, it is not possible to pick up shipments from the logistics center.
  IMPORTANT: Due to the current situation, both in Lithuania and in the world, there is a very large flow of parcels and transportation challenges faced. Due to this reason, the terms for both PARCEL PICK UP and PARCEL DELIVERIES are delayed up to 5 W.D in Lithuania, and PARCEL DELIVERIES abroad may be delayed longer (up to 10 additional weeks depending on the country parcel is being shipped).
   
DHL Parcel pick-ups in China can take up to 3-5 w.d.
  Shipping information is constantly updated and we highly recommend that you follow the most up to date information directly on courier website, which you can find here.
 

Given the significant impacts of COVID-19 on the global aviation industry, the courier company is temporarily adjusting Express services rates and introduces a temporary Emergency Situation Surcharge (ESS) from the 24th of April 2020. Sendparcel.com, as courier brokers, must also follow this path. You'll see the final price in the price calculator - EES is included. We will notify you separately of the termination of this surcharge.

   
DPD

Contactless delivery process for private individuals has been updated. From now on the recipient's signature on the courier scanner is replaced by a PIN code. The PIN code is sent via SMS.

  When sending shipments abroad, first make sure that the recipient of the shipment will have the opportunity to accept the shipment, as if the shipment fails to be delivered, it will be returned to the sender immediately.
   
Omniva

From the 5th of February parcel delivery to home addresses is renewed. Contactless deliveries will take place:  
• Before parcel delivery courier will contact the recipient by phone and agree on the arrival time.
• Upon arrival, the courier will place the parcel at the door, take a photo of it and, after knocking on the door will step away.
• Before leaving, the courier will make sure that the recipient has opened the door and picked up the shipment.

  Parcel delivery to private customers may take up to 3 working days.
   
TNT and Siųsk pigiau Maximum real or volumetric weight of shipments allowed to send from China per client is 100 kg per one business day. Due to the high volume of shipments, delivery from China may be delayed.
  The courier company temporarily adjusts the rates for shipping services and introduces a temporary surcharge. Sendparcel.com, as courier brokers, must also follow this path. You will see the final price in the price calculator - an additional fee is included. We will notify you separately of the termination of this surcharge.
  Shipping information is constantly updated and we highly recommend that you follow the most up to date information directly on courier website, which you can find here.
   
FedEx The courier company temporarily adjusts the rates for shipping services and introduces a temporary surcharge. Sendparcel.com, as courier brokers, must also follow this path. You will see the final price in the price calculator - an additional fee is included. We will notify you separately of the termination of this surcharge.
  Shipping information is constantly updated and we highly recommend that you follow the most up to date information directly on courier website, which you can find here.


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